phjuy Privacy Policy

phjuy is an online gaming platform accessible at phjuy.net, offering Filipino players a wide range of entertainment including slots, live casino games, sports betting, bingo, and e-sabong. phjuy operates in the Philippines under PAGCOR regulatory standards and is committed to upholding the privacy rights of every user who interacts with the platform.

For the purposes of this Privacy Policy, phjuy acts as the Data Controller in respect of personal data collected from players and visitors to phjuy.net. As Data Controller, phjuy is responsible for determining how and why your personal data is processed.

This Privacy Policy applies to all personal data collected through the phjuy website, mobile platform, customer support channels, and any other means through which you interact with us. It applies to registered players, prospective registrants, and visitors who browse phjuy.net without registering.

phjuy collects personal data through several channels: directly from you when you register and use the platform, automatically through cookies and tracking technologies, and from third-party verification partners during the KYC process. The categories of data we collect include:

Registration & Identity Data

• Full legal name, date of birth, and gender.
• Residential address (including barangay, city/municipality, and province).
• Valid email address and mobile number registered in the Philippines.
• Government-issued ID details (e.g., passport, UMID, PhilHealth ID, SSS ID, or driver's licence) submitted during KYC verification.
• Selfie or photo verification submitted during identity checks.

Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts, dates, and payment methods used (e.g., GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard).
• GCash wallet reference numbers or bank account reference numbers used for transactions (not full account credentials).
• Balance history, bonus credits, wagering activity, and withdrawal requests.

Usage & Technical Data

• IP address, device type, browser type and version, and operating system.
• Session logs, login timestamps, and pages visited within phjuy.net.
• Game activity logs, including games played, bet amounts, and outcomes — used for dispute resolution and regulatory reporting.
• Geolocation data (country/region level) used to confirm eligibility under Philippine regulations.

Communications Data

• Records of your interactions with our customer support team via live chat and email.
• Survey responses, feedback submissions, and promotion participation records.
• Marketing preference settings (opt-in and opt-out records).

phjuy uses your personal data only for purposes that are lawful, legitimate, and disclosed to you at the point of collection. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which phjuy processes your personal data are:

• Account Registration & Management: Creating and maintaining your phjuy player account, processing login sessions, managing your wallet balance, and updating your account settings.
• Identity Verification (KYC): Confirming your identity and age (21+ requirement) to comply with PAGCOR regulations and prevent underage gambling and fraud.
• Payment Processing: Processing deposits and withdrawals through your chosen payment method, maintaining transaction records, and detecting unusual financial activity in line with AMLA obligations.
• Regulatory Compliance: Fulfilling PAGCOR reporting obligations, responding to requests from the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies as required by law.
• Platform Security & Fraud Prevention: Monitoring for unauthorised access, detecting multi-account abuse, identifying prohibited conduct, and safeguarding the integrity of the platform for all players.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling, applying self-imposed limits, and fulfilling our duty of care obligations to Filipino players.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of our interactions for quality assurance purposes.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only if you have given explicit consent and have not subsequently opted out.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the phjuy platform, personalise your experience, and develop new features and game offerings.

Under the Philippine Data Privacy Act of 2012, phjuy must have a valid legal basis for every type of personal data processing it undertakes. The legal bases on which phjuy relies are as follows:

• Contractual Necessity: Processing your registration data, identity information, and transaction records is necessary to perform the contract (i.e., our Terms and Conditions) between you and phjuy. Without this data, we cannot provide you with a player account or gaming services.
• Legal Obligation: KYC data, AML transaction records, and certain regulatory reports are processed because phjuy is legally required to do so under PAGCOR regulations, Republic Act No. 9160 (AMLA), and other applicable Philippine laws.
• Legitimate Interest: Platform security monitoring, fraud detection, and internal analytics are processed on the basis of phjuy's legitimate interest in operating a safe, fair, and compliant gaming platform — provided that this interest does not override your privacy rights.
• Consent: Marketing communications and the use of non-essential cookies are processed only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting your ability to use phjuy.

phjuy does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data is shared only with the following categories of recipients, and only to the extent strictly necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and card networks (Visa/Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers operate their own privacy policies and are independently regulated.
• KYC & Identity Verification Partners: Specialist third-party identity verification services receive a copy of your submitted ID documents and selfie images solely for the purpose of confirming your identity and age. These partners are contractually bound to use your data only for this purpose.
• Game Technology Providers: Third-party game studios whose content is hosted on phjuy may receive anonymised session and bet data for RNG certification and audit purposes. They do not receive personally identifiable information beyond what is technically required.
• Regulatory & Government Authorities: PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government agencies may receive your data where phjuy is legally obligated to report or disclose it.
• Fraud Prevention & Security Services: Anti-fraud platforms and cybersecurity partners may receive technical data (e.g., IP addresses and device fingerprints) to assist in detecting and preventing prohibited conduct on the platform.
• Legal & Professional Advisers: In cases of legal dispute, phjuy may share relevant data with lawyers, auditors, or courts as required by law or to protect phjuy's legitimate legal interests.

phjuy uses cookies and similar tracking technologies on phjuy.net to ensure the platform functions correctly, to understand how users interact with our site, and — with your consent — to deliver relevant promotional communications. The types of cookies we use are:

• Strictly Necessary Cookies: These are essential for the operation of phjuy.net. They enable core functions such as session management, login authentication, and secure wallet access. These cookies cannot be disabled without disrupting the platform's functionality.
• Functional Cookies: These remember your preferences — such as your language setting, preferred game categories, and display options — to personalise your experience each time you visit. They are active by default but can be disabled in your browser settings.
• Analytics Cookies: With your consent, phjuy uses anonymised analytics data to understand which pages and features are most used, identify technical issues, and continuously improve platform performance. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Only with your explicit consent, certain cookies help us understand whether our promotional campaigns are effective. These cookies do not track you across third-party websites unrelated to phjuy.

You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain areas of phjuy.net. Most modern browsers allow you to view, block, or delete cookies from the browser's settings menu.

phjuy retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's existence on the phjuy platform, plus a minimum post-closure period as required by law.
• KYC & Identity Records: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and AMLA requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in line with AMLA and Bureau of Internal Revenue (BIR) requirements applicable to gaming operators.
• Customer Support Records: Retained for a period of two (2) years from the date of the last interaction, or longer if the record is relevant to an ongoing dispute or regulatory matter.
• Marketing Preference Records: Opt-in and opt-out records are retained for the life of your account and for a period of two (2) years following account closure, to demonstrate compliance with consent requirements.
• Technical & Log Data: IP logs and session data are retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are anonymised or deleted.

When personal data is no longer required and no legal obligation requires its retention, phjuy securely deletes or anonymises it in a manner that prevents reconstruction of the original data.

phjuy takes the security of your personal data very seriously. We implement a layered security framework covering technical, organisational, and procedural controls to protect your information against unauthorised access, loss, alteration, or disclosure.

• Encryption: All data transmitted between your device and phjuy.net is encrypted using 256-bit Transport Layer Security (TLS). Sensitive data stored in our systems — including KYC documents and financial records — is encrypted at rest.
• Access Controls: Access to personal data within phjuy is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data receive data privacy training and are bound by confidentiality obligations.
• Two-Factor Authentication: phjuy offers 2FA for player accounts. We strongly recommend that all Filipino players enable this feature for additional protection against unauthorised access.
• Intrusion Detection: Our systems are monitored 24/7 by automated intrusion detection tools and a dedicated security team. Any anomalous activity is flagged immediately for investigation.
• Third-Party Security Audits: phjuy undergoes regular independent security assessments. Findings are acted upon promptly as part of our ongoing commitment to maintaining a secure platform.

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding the personal data phjuy holds about you. phjuy is committed to honoring these rights promptly and transparently. Your rights include:

phjuy is strictly an adults-only platform. In accordance with Philippine law and PAGCOR regulations, participation in any form of online gambling on phjuy is permitted only for individuals who are 21 years of age or older. phjuy does not knowingly collect personal data from persons under the age of 21.

• All players are required to submit valid government-issued identification during the KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, and all funds may be withheld pending regulatory review.
• If phjuy becomes aware that personal data has been collected from a minor, that data will be deleted as promptly as possible and the relevant registration will be voided.
• Parents and guardians who believe their child has registered on phjuy are encouraged to contact our Data Privacy Officer immediately at [email protected] so that the account can be investigated and closed without delay.

In certain circumstances, personal data collected by phjuy may be processed or stored in jurisdictions outside the Philippines — for example, where a third-party service provider operates infrastructure in another country. When this occurs, phjuy ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012.

• Any cross-border data transfer is governed by a contractual agreement that imposes data protection obligations on the receiving party at least equivalent to those required under Philippine law.
• phjuy transfers data internationally only to recipients in jurisdictions that the National Privacy Commission has assessed as providing an adequate level of data protection, or where appropriate contractual safeguards are in place.
• Where technically and commercially feasible, phjuy prefers to use service providers that store and process data within the Philippines or in jurisdictions recognised by the NPC as adequate.

If you would like more information about the specific safeguards in place for any particular international transfer, please contact our Data Privacy Officer at [email protected].

phjuy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The revised policy will be published on phjuy.net with a new "Last Updated" date.

• Where a change is material — meaning it significantly affects how we handle your personal data or your rights as a data subject — phjuy will notify registered players by email or via an in-platform notification at least 14 days before the change takes effect.
• Minor clarifications or corrections that do not materially affect your rights may be implemented without prior notice, though the updated date will always be reflected at the top of this policy.
• Your continued use of phjuy.net and the phjuy platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue your use of phjuy and may request account closure.

phjuy has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding your personal data, you are welcome to contact our DPO directly.

• Data Privacy Officer Email: [email protected] — use the subject line "Data Privacy / DPO Inquiry" for faster routing.
• Live Chat: Available 24/7 directly on phjuy.net — click the chat icon on the bottom-right of any page for immediate assistance.
• Response Time: phjuy aims to acknowledge all data privacy inquiries within 2 business days and to resolve substantive requests within 15 business days, in line with NPC guidelines.

If you believe phjuy has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through official NPC channels. Filing a complaint with the NPC does not affect your other legal rights.